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Login unsuccessful when trying to open GenLoad
KBA-01630-B4G0
Question

I get "Login unsuccessful" when I tried to open GenLoad. What's wrong?

Answer

Several things can cause GenLoad login to fail.  Try the following to troubleshoot.

1. Is login to either Test or Prod failing, but not both?  If yes,

  • Can you login to the Aleph client on the same server?  If no, contact FLVC.
  • Did your enter your username and password correctly?  If yes and login still fails, contact FLVC.

2. Is login to both Test and Prod failing?  If yes,

  • Can you login to the Aleph client on either server or both?  If no, contact FLVC.
  • Is this an existing GenLoad installation that worked before and has not been updated?  Check here.
  • Is this a new GenLoad installation?  If yes, continue

3. Try this URL in your browser:https://susopac.flvc.org/cgi-bin/agua?op=user-auth&library=UXU50&staff_user=TEST&staff_pass=TEST

  • Is the system response something like the following?
    No such staff member exist. Make sure both user and password are correct.
  • If no, open your PC's firewall and try again. If still no, contact library IT support.
  • If yes, your PC firewall is not blocking access.  Continue.

4. Are you running GenLoad as an administrator?  If no or not sure:

  • Right click on the GenLoad shortcut and select the "run as administrator" option.  Can you open GenLoad now?
  • If you don't have permission to run as administrator, ask your library IT support to login as administrator on your PC.  Can your IT person open GenLoad?

If the answer to either is yes, continue.  If no, contact FLVC.

5. GenLoad needs this access:

  • Write access to the Windows registry for this key:
HKEY_CURRENT_USER\Software\VB and VBA Program Settings\GenLoad23
  • Write access to the directory where it is installed.  The default directory is
    • C:\Program Files (x86)\GenLoad 23

If you prefer not to login as administrator, or if you don't have administrator rights, uninstall GenLoad and reinstall it in a different directory to which you have access.

Visit the FAQ for GenLoad and Windows 7 if you're having other kinds of problems on a machine with Windows 7 and higher.

 
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