|Handling Multiple Located in Aleph ILL / UBorrow|
UBorrow is an automated service in which Mango and Aleph (the backend system), make every effort to locate the correct copy requested, at the correct library and provide the lending library all of the necessary information to easily locate the item on the shelf, such as sublibrary, collection, call number, item barcode, title, etc.
However, there are times when the backend system is unable to match correctly on an item and will mark the locate status as multi-located. When this happens, staff must manually check to see if they own the item, and or if it’s eligible for request, and mark the request as unfilled if not. Multiple Located may mean the system found more than one title in your library that could match the incoming request.
How do I handle a multi-located request?
Keywords: multi-locate, multiple-located, multiple located