To report slowness or performance issues in Alma, please report the issue directly to Ex Libris.  For instructions and additional information, please see the following Ex Libris knowledge article:
  1. Reproduce the performance issue.
  2. Click on the Alma help menu > Generate Performance Tracking File.
    Location of Generate Tracking ID
  3. Open a case in the Support Portal.
  4. Describe the steps followed to produce the performance issue. It is very recommended to provide a short screen-cast if possible, to capture the context and the nature of the performance issue.
  5. Attach the Performance Tracking File to the case.
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